Frequently Asked Questions

These are some of the most Frequently Asked Questions we receive from guests. If we have not answered your question please feel free to contact us.

What Are The Historic Wailuku Inn’s Office Hours?

Office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. Saturday. Our office is closed on Sunday. We have a small staff, so please DO leave a message.

Just a reminder about the time difference – West Coast is two (2) hours ahead (later) in fall/winter and three (3) hours ahead in spring/summer. The East Coast is five (5) hours ahead in fall/winter and six (6) hours ahead in spring/summer. All times mentioned are Hawaii Standard Time. Hawaii does not change time.

Does The Historic Wailuku Inn provide airport pick up/drop off?

The Historic Wailuku Inn does not provide any airport transportation. We highly recommend renting a vehicle during your stay if you plan to explore our Island. We will gladly recommend a local taxi company. Or you can catch a rideshare (Uber, Lyft, Or HoloHolo) from Kahului Airport.

Are there laundry facilities on the property?

We do not have guest laundry facilities on the property. There is a laundromat about five minutes away by car where you can do it yourself or drop it off in the morning and pick it up in the afternoon. Charges are by the load.

When is check-in/ check-out?

Check-in is anytime after 3:00 p.m.We are unable to guarantee early check-in. If you’d like to request an earlier check-in, please message our staff on the day of your scheduled check-in and we’ll let you know whether early check-in is possible.

Checkout is by 10:00 a.m.Most of the time we’re unable to accommodate a late checkout, due to a full calendar. We are unable to store luggage. If you need to store luggage, we recommend https://usebounce.com/ which is a luggage storage place about 10 minutes from the Historic Wailuku Inn.

Do you have rooms that can accommodate more than two (2) people?

Most of our rooms have a two-person maximum capacity – this is the case whether guests are adults or children. For families with a child/children under the age of 18, we require that an adult occupies the same room. We have several suites that can accommodate two guests in an infant. If you have an infant, please message our staff at hello@mauiinn.com to inquire.

What is the Aloha Room?

It’s our shared guest space stocked with complimentary snacks, tea, and coffee. You’ll also find a small selection of Inn merchandise and local gifts available for purchase. You’ll find the Aloha Room at the bottom of the stairs in the main historic building.

Is breakfast included with my stay?

Breakfast is no longer offered at The Historic Wailuku Inn.

As part of refining and elevating the experience here, we’ve chosen to focus on the elements that make the Inn warm, comfortable, and uniquely Wailuku. While breakfast is no longer part of the offering, every stay includes:

• Aloha maid drinks waiting in your suite
  
• A Keurig coffee station with curated pods
  
• Filtered water
  
• Access to the Aloha Room for complimentary tea and light snacks
  

Wailuku is home to some of Maui’s most charming cafés and bakeries, and many guests enjoy discovering them as part of their morning routine. If you’d like recommendations, we’re always happy to share our favorites.

What is the housekeeping schedule?

Our housekeeping team is on-site daily and provides a light in-suite touch-up each day of your stay. This includes removing trash, refreshing towels as needed, and replenishing essentials.

If you’d like anything extra—such as additional linens, toiletries, or a quick tidy—just send us a message and we’re happy to help.

What visitor attractions are near you?

Īao Valley, Maui Tropical Plantation, and the Maui Arts and Cultural Center are all less than 10 minutes away.

• You can walk to The Bailey House Museum in about five to seven minutes.
• The Maui Ocean Center and The Alexander & Baldwin Sugar Museum are each about a ten-minute drive.
• Driving to the summit of Mt. Haleakalā will take approximately 90 minutes, one way.
• The Road to Hāna drive will take two hours one way with lots of sightseeing stops.

Is there a pool or hot tub on the property?

While the Historic Wailuku Inn doesn’t feature a pool or hot tub, guests love how close we are to great swimming options. There’s a public pool just 5 minutes away, beautiful beaches within a 10-minute drive, and the refreshing streams of ʻĪao Valley only 5 minutes from the property.

Is parking available on property and is there a fee?

Free parking on property is available. Space is limited to one parking stall per room.

Do you have a refrigerator and microwave? Do you have kitchen facilities for guest use?

Each guest suite includes a mini refrigerator and a Keurig coffee maker with complimentary coffee. A shared microwave is available in the Aloha Room, located at the bottom of the stairs in the main building.

Do all rooms have private bathrooms?

Yes, all 10 guest rooms have their own private bathrooms.

Do guest rooms have air-conditioning?

Yes, all 10 guest rooms have air conditioning. Veranda Floor Rooms have individual temperature controls. Please note that the windows in our Veranda rooms have a special storm window in place and do not open in order to conserve energy as these have the original window fixtures in place. All other rooms have a split AC system which allows for individual room climate control and the ability to turn on/off. If you prefer to be able to open windows please consider the Puakenikeni, Ulu, Hinano, Mele or Ilima rooms.

Can I turn on/off the air-conditioning?

Yes, the temperature can be controlled and the air conditioning can be turned on and off in all ten guest rooms. Please note, only in the Ulu, Hinano, Puakenikeni, Mele, and Lehua Suites – can the windows be opened. The windows in our Veranda and Garden rooms do not open in order to conserve energy as these rooms have the original window fixtures in place.

Do you have internet access?

Yes, we have FREE wireless internet access in all rooms and property-wide.

What amenities does my room have?

All guest rooms have a hairdryer, iron, ironing board, Keurig coffeemaker, smart tv, and shampoo, conditioner, and body wash.

What is the Veranda floor? Garden floor?

Veranda floor rooms are located upstairs in the Main House. Garden floor rooms – Lehua, Mele, and Ilima – are located on the ground level of the Main House and each has a private garden area.

How far is the Fairbanks House from the Main House?

The Fairbanks House is just a few steps away, across the driveway from the Main House.

Do I need a credit card to make a reservation? What are your payment policies?

Yes, a credit card (Visa, MasterCard, Discover, or American Express only) is required to secure all room reservations. Payment by check may be made but must be received before the specified due dates (advance payment/cancellation fee and remaining balance due dates) to prevent automatic charges to your credit card. A 51% deposit is paid upfront with the remaining balance charged 3 days before check-in.

What if I need to cancel my reservation?

If your reservation was made through a third party (i.e. Expedia.com or affiliates, Booking.com, travel agent) you will need to refer to your original booking agent. If your reservation was made through our website or directly via telephone you can notify us via email. To cancel, email us at hello@mauiinn.com.