Policies

At The Historic Wailuku Inn, every guest reservation is important to us. Please review our Inn  Policies before booking. 

Contactless Check-in.  

  • Our check-in process is completely touch less. 
  • Guests will go straight to their suite upon arrival. There is no registration desk. • Check-in instructions, including a unique access code for the suite’s smart lock, will be  provided via email and text before arrival. 

Reservations & Minimum Stay 

  • Reservations are required. 
  • The minimum age to reserve a suite is 21 years old. 

Cancellation Policy 

  • For reservations made directly through mauiinn.com:
    • Cancellations are fully refundable up to 2 days before check-in.
    • Cancellations made within 2 days of check-in are non-refundable.

    Please note: Reservations made before April 10, 2025 at mauiinn.com, will follow our previous policy and remain fully refundable up to 7 days before check-in.

    Smoke-Free Environment 

  • Smoking is prohibited throughout the property, except in designated areas, in compliance  with Hawai‘i State Smoking Laws. This includes vaping or marijuana. 
  • A $300 minimum cleaning fee will be charged to any guest smoking or vaping in a suite  or indoor/outdoor common areas. 
  • Smoking is not permitted within 20 feet of doorways, windows, or ventilation intakes. • For more details, visit Hawai‘i Tobacco Laws. 

Overnight Guests 

  • Only registered guests may stay overnight in guest suites. 

Room Capacity 

  • Room occupancy is regulated by Maui County Ordinance, and no exceptions can be  made. 
  • Guests must not exceed the stated capacity of their suite, including children.
  • Arriving with additional guests beyond the room capacity will require booking an additional suite, if available- additional charges may apply. 

Parking

  • Parking is limited and restricted to one car per guest room. 

Check-In & Check-Out 

  • Check-in: 3:00 PM or later. 
  • Check-out: 10:00 AM (No late check-outs available). 
  • We do not provide luggage storage after check-out, but we can direct you to storage options near the airport. 

Guests Age 15+ and Pet-Free Environment

  • To ensure a peaceful and relaxing experience for all, The Historic Wailuku Inn welcomes guests aged 15 and older. We maintain a pet-free environment to help create a serene atmosphere for rest and rejuvenation. If you have special circumstances, feel free to reach out to our team—we’re happy to discuss accommodations whenever possible.

Rates & Policy Changes 

  • Rates and policies are subject to change. 
  • We will make every effort to accommodate special requests, but they are not guaranteed.

Travel Agents 

  • Reservations made directly through www.mauiinn.com are non-commissionable. 

Pet Policy 

  • Pets are not allowed at the Historic Wailuku Inn, including Emotional Support Animals. • Service Animals, as defined by the ADA, are welcome. 
  • For further details, please call (808) 244-5897.