Frequently Asked Questions
These are some of the most Frequently Asked Questions we receive from guests. If we have not answered your question please feel free to contact us.- What are The Historic Wailuku Inn's office hours?
- Is breakfast included?
- Does the Historic Wailuku Inn provide airport pick up/drop off?
- Are there laundry facilities on property?
- When is check-in/ check-out?
- Do you have rooms that can accommodate more than two (2) people?
- What visitor attractions are near you?
- Is there a pool or hot tub on the property?
- Is parking available on property and is there a fee?
- Do you have a refrigerator and microwave? Do you have kitchen facilities for guest use?
- Do all rooms have private bathrooms?
- Do guest rooms have air-conditioning?
- Can I turn on/off the air-conditioning?
- Do you have internet access?
- What amenities does my room have?
- What is the Veranda floor? Garden floor?
- How far is the Fairbanks House from the Main House?
- Do I need a credit card to make a reservation?
- What if I need to cancel my reservation?
What Are The Historic Wailuku Inn's Office Hours?
Office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. Saturday. Our office is closed on Sunday. We have a small staff, so please DO leave a message.
Just a reminder about the time difference – West Coast is two (2) hours ahead (later) in fall/winter and three (3) hours ahead in spring/summer. The East Coast is five (5) hours ahead in fall/winter and six (6) hours ahead in spring/summer. All times mentioned are Hawaii Standard Time. Hawaii does not change time.
Is breakfast included?
A Grab + Go breakfast is included with all stays.
Does The Historic Wailuku Inn provide airport pick up/drop off?
The Historic Wailuku Inn does not provide any airport transportation. We highly recommend renting a vehicle during your stay if you plan to explore our Island. We will gladly recommend a local taxi company. Or you can catch a rideshare (Uber, Lyft, Or HoloHolo) from Kahului Airport.
Are there laundry facilities on the property?
We do not have guest laundry facilities on the property. There is a laundromat about five minutes away by car where you can do it yourself or drop it off in the morning and pick it up in the afternoon. Charges are by the load.
When is check-in/ check-out?
Check-in is anytime after 3:00 p.m.We are unable to guarantee early check-in. If you’d like to request an earlier check-in, please message our staff on the day of your scheduled check-in and we’ll let you know whether early check-in is possible.
Checkout is by 10:00 a.m.Most of the time we’re unable to accommodate a late checkout, due to a full calendar. We are unable to store luggage. If you need to store luggage, we recommend https://usebounce.com/ which is a luggage storage place about 10 minutes from the Historic Wailuku Inn.
Do you have rooms that can accommodate more than two (2) people?
Most of our rooms have a two-person maximum capacity – this is the case whether guests are adults or children. For families with a child/children under the age of 18, we require that an adult occupies the same room. We have several suites that can accommodate two guests in an infant. If you have an infant, please message our staff at hello@mauiinn.com to inquire.
What visitor attractions are near you?
Īao Valley, Maui Tropical Plantation, and the Maui Arts and Cultural Center are all less than 10 minutes away.
- You can walk to The Bailey House Museum in about five to seven minutes.
- The Maui Ocean Center and The Alexander & Baldwin Sugar Museum are each about a ten-minute drive.
- Driving to the summit of Mt. Haleakalā will take approximately 90 minutes, one way.
- The Road to Hāna drive will take two hours one way with lots of sightseeing stops.
Is there a pool or hot tub on the property?
We do not have a pool or hot tub on the property.
Is parking available on property and is there a fee?
Free parking on property is available. Space is limited to one parking stall per room.
Do you have a refrigerator and microwave? Do you have kitchen facilities for guest use?
A mini refrigerator along with a Keurig coffee maker and coffee are available in each guest suite. The dining area has a microwave that you’re welcome to use.
We do not have kitchenettes or cooking facilities available for guest use.
Do all rooms have private bathrooms?
Yes, all 10 guest rooms have their own private bathrooms.
Do guest rooms have air-conditioning?
Yes, all 10 guest rooms have air conditioning. Veranda Floor Rooms have individual temperature controls. Please note that the windows in our Veranda rooms have a special storm window in place and do not open in order to conserve energy as these have the original window fixtures in place. All other rooms have a split AC system which allows for individual room climate control and the ability to turn on/off. If you prefer to be able to open windows please consider the Puakenikeni, Ulu, Hinano, Mele or Ilima rooms.
Can I turn on/off the air-conditioning?
Yes, the temperature can be controlled and the air conditioning can be turned on and off in all ten guest rooms. Please note, only in the Ulu, Hinano, Puakenikeni, Mele, and Lehua Suites – can the windows be opened. The windows in our Veranda and Garden rooms do not open in order to conserve energy as these rooms have the original window fixtures in place.
Do you have internet access?
Yes, we have FREE wireless internet access in all rooms and property-wide.
What amenities does my room have?
All guest rooms have a hairdryer, iron, ironing board, Keurig coffeemaker, smart tv, and shampoo, conditioner, and body wash.
What is the Veranda floor? Garden floor?
Veranda floor rooms are located upstairs in the Main House. Garden floor rooms – Lehua, Mele, and Ilima – are located on the ground level of the Main House and each has a private garden area.
How far is the Fairbanks House from the Main House?
The Fairbanks House is just a few steps away, across the driveway from the Main House.
Do I need a credit card to make a reservation?
Yes, a credit card (Visa, MasterCard, Discover, or American Express only) is required to secure all room reservations. Payment by check may be made but must be received before the specified due dates (advance payment/cancellation fee and remaining balance due dates) to prevent automatic charges to your credit card.
What if I need to cancel my reservation?
If your reservation was made through a third party (i.e. Expedia.com or affiliates, Booking.com, travel agent) you will need to refer to your original booking agent. If your reservation was made through our website or directly via telephone you can notify us via email. To cancel, email us at hello@mauiinn.com.