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Frequently Asked Questions
Q: Is breakfast included and where is it served?
A: Yes, a full breakfast is included with your stay. Breakfast is served at 8am, one seating time only. Breakfast is served daily in our breakfast room, located on the 2nd floor of the Main House. We do not offer in-room breakfast service. Breakfast is available for in-house guests only.
Q: Can I eat earlier or later?
A: You may request a continental breakfast as early as 7am-8am. We do not offer a breakfast service later than 8am. Continental breakfast is also served in our breakfast room, located on the 2nd floor of the main house.
Q: Do you serve lunch or dinner?
A: We serve breakfast only.
Q: Does the Old Wailuku Inn provide airport pick up/drop off?
A: The Old Wailuku Inn at Ulupono does not provide any airport transportation. We are able to refer you to a local taxi company. We highly recommend renting a vehicle during your stay if you plan on seeing the island. We do have public transportation, the Maui Bus, but routes are limited and do not go to visitor areas such as Haleakala, Iao Needle and Hana. The Maui Bus has luggage restrictions and does not include the airport on its central Maui/Wailuku routes. Please visit their website at www.mauicounty.gov/bus or call (808) 270-7511 for current information.
Q: Are there laundry facilities on property?
A: We do not have laundry facilities on property. The closest laundromat is less than a 10 minute drive away. You have the option of doing it yourself or you can drop off in the morning and pick up late afternoon. They charge by the load, not by the piece.
Q: When is check-in/ check-out?
A: Check-in is any time after 2pm. We are unable to guarantee an earlier check-in time. If you arrive before 2pm and your room is not available we are able to house your luggage for a short period and have it placed in the room once it is ready. Check-out is before 11:30am. Late check-out is not available. No luggage storage available after check-out. If you need to store your luggage because of a late flight out you may call "Extra Space Storage" at (808)877-2600. They are located near the Kahului airport(OGG) and prices start under $30 for a small unit for 24 hours.
Q: What if I do not get back in time to check out by 11:30am?
A: Late check out is NOT available. We have a very short window of time to turn a room around and housekeeping must have access to rooms by 11:30am. If your bags are packed we will move them out of the room. We do not have a secure area to hold luggage in and will not be responsible for the bag(s) or its contents, possible automatic charges will be applied.
If your luggage is NOT packed there will be an automatic late check out charge of $50.00 for the first hour, starting at 11:30am. Additional charges will be applied per quarter hour after. If you are interested in luggage storage after check-out you may call "Extra Space Storage" at (808)877-2600. They are located near the Kahului airport(OGG) and prices start under $30 for a small unit for 24 hours.
Q: Are you located on the beach? Do you have views?
A: We are located in central Maui in the historical, residential town of Wailuku. We are not on the beach, the closest swimming beach is about a 15-20 minute drive to Kihei (South Maui). We are not known for our "views"--some of our rooms do have a view of the West Maui mountains or of Haleakala.
Q: Do you have a minimum stay requirement, what if I request my reservations on-line?
A: We do have a 2(two) consecutive night minimum stay requirement. We currently do not provide 1 night accommodations. All one night reservation requests that are received on-line are automatically rejected by our reservation system.
Q: What if I am traveling with my child?
A: We do require a responsible adult to occupy the same room as a child 16 years old and younger. A child/infant at any age is counted as 1 person. Be aware of your child's whereabouts at all times-- do not depend on the inn staff or other guests to watch over your child. We do not provide childcare. Please be aware that we do have open ponds on property.
Q: What visitor attractions are near you?
A: Most visitor attractions are within 5-45 minutes drive time from our inn.
This does exclude Haleakala (90minutes) and Hana (2 1/2-3 hours one way, safe sightseeing).
Iao Needle, Maui Tropical Plantation, Maui Arts and Cultural Center- 5-7 minutes drive time.
The Bailey Museum- less than a 10 minute walk from the inn.
Maui Ocean Center, Puunene Sugar Cane Museum- 10 minutes drive time.
Q: Is there a pool or jacuzzi on property?
A: We do not have a pool or jacuzzi on property. The Ulu, Mokihana and Ilima rooms each have a whirlpool tub/shower combination.
Q: Is parking available on property and is there a fee?
A: On property parking is available. Space is limited to one parking stall per room. No charge for parking.
Q: Do I need to bring my own beach towels?
A: Beach towels are available for guests. We normally check with guests at breakfast if they will need beach towels. Beach mats and coolers are also available for guest use.
Q: Do you have a refrigerator and microwave?
A: A small refrigerator and microwave, located in the common breakfast area, is available for all guests use. We do not have in-room refrigerators. We do not have kitchenettes.
Q: Do all rooms have private bathrooms?
A: Yes, all 10 guest rooms have their own private bathrooms.
Q: Do guest rooms have air-conditioning?
A: Yes, all 10 guest rooms have air-conditioning. The Main House (Veranda/Garden) rooms have a central a/c sytem. The Vagabond House rooms have a split a/c system, which has the ability to be turned off.
Q: Do you have internet access?
A: We have DSL, available in all guest rooms, you will need to bring your own cable.
We do not have wireless service. Some of our local cafes offer wireless internet connection.
Q: What amenities does my room have?
A: All guest rooms have hairdryer, iron/board, coffeemaker, TV and phone. A calling card is required for all long distance calls, local (Maui island only) and toll free calls are no charge. Aveda bath products are used in all guest rooms.
Q: What is a vertical spa?
A: All Vagabond House rooms have oversized shower stalls equipped with wall jets, hand held shower head, and an overhead rainmaker type showerhead.
Q: What is the Veranda floor? Garden floor?
A: Veranda floor rooms are located on the 2nd floor of the mainhouse. Garden floor rooms are located on the ground level of the mainhouse. The Lehua and Hibiscus rooms each have a private, fenced garden area.
Q: How far is the Vagabond House from the Main House?
A: The Vagabond House is just a few steps away, across the driveway from the Main House.
Q: Do I need a credit card to make a reservation?
A: A credit card is required to secure all room reservations. A payment by check may be accepted and must be received before the specified due dates. A valid credit card is still required to secure a reservation that will be paid by check or cash.
Q: Why do I have to sign and return the credit card authorization form?
A: The credit card authorization form allows you to review the dates of your stay, charges and any other pertinent information. Our inn policies and cancellation policy are also included for your review. If the credit card authorization form is not returned to our office your reservation will automatically be cancelled. No charges will be processed without the returned signed credit card authorization form. The credit card authorization form can be faxed or scanned/emailed back to our office. Mail only if time permits, reminder---if your credit card authorization form is not recieved by the specified due date your reservation will automatically cancel.
Q: What if I do not return the credit card authorization form?
A: Your reservation will automatically cancel if your signed credit card authorization form is not returned by the specified due date. The credit card authorization form can be faxed or scanned/emailed back to our office.
Mail only if time permits, reminder---if your credit card authorization form is not received in our office by the specified due date your reservation will automatically cancel.
Q: How will I know you received my credit card authorization form?
A: You will be notified by e-mail once we have received your signed credit card authorization form. All other notices for deposit and remaining balance charges will be sent to your e-mail address on file, unless otherwise directed by you.
Q: When do I make my payments?
A: No charges will be processed until we have received the signed credit card authorization form. Due dates are included on the credit card authorization form, please mark your calendar! Charges will automatically be processed on the specified due dates if you have signed and returned your credit card authorization form.
Deposit is due 60 days prior to arrival. Remaining balance is due 15 days prior to arrival.
Your reservation is pre-paid before your arrival.
If a charge is unable to be processed due to lack of funds your reservation may be cancelled. If the remaining balance charge is unable to be processed due to lack of funds or invalid credit card information your reservation may be cancelled with the loss of your deposit.
EXAMPLE: If you have a reservation for March 3-7, 2008 your deposit/ remaining balance charge dates would be:
deposit charge date January 7, 2008 and remaining balance charge date February 21, 2008. ALL charges are pre-paid before your arrival and are non-refundable after charges have been processed. The deposit and remaining balance charges are processed automatically if we have received your signed credit card authorization form.
Q: What if I need to cancel my reservation?
A: You will need to notify us in writing that you wish to cancel, e-mail or fax is the quickest. Depending on when you have cancelled you may lose your deposit or total balance. Please refer to our cancellation policy on our "Rates and Details" page. Payments are non-refundable once they have been processed.
Q: What are The Old Wailuku Inn at Ulupono office hours?
A: Office hours are Monday-Friday: 8am to 4pm, Saturday: 8am to 1pm, and Sunday: Closed.
Please leave a message if we are not able to answer the phones immediately. We have a small staff and are usually on another phone call or with our in-house guests. Just a reminder there is a time difference--West coast is 2-3 hours ahead/ East coast 5-6 hours ahead depending on the time of year.